At FoxWearTech.com, we are dedicated to providing high-quality helmets to our customers. However, we understand that occasionally, circumstances may require you to return or seek a refund for your helmet purchase. If for any reason, you are not completely satisfied with your purchase, we offer a convenient 15-day return policy. This means that you have 15 days from the date of receiving your helmet to request a return. Any return request after 15 days will not be honored.

This policy outlines the terms and conditions governing returns and refunds for helmets bought on our website.

1. Eligibility for Returns and Refunds:
– Defective Products: You are eligible for a return or refund if the helmet you received is damaged or defective. This includes manufacturing defects and quality issues.
– Wrong Product: If you receive a helmet that is not the one you ordered, we will facilitate a return or exchange.
– Size or Fit Issues: We understand that selecting the correct helmet size can be challenging. If you ordered a helmet and it doesn’t fit correctly, we offer exchanges or returns under specific conditions.

2. Timeframe for Returns:
– You must notify us of your intention to return a product within 15 days of receiving it.

3. Return Process:
– To initiate a return, please contact our customer support team via email at [support@foxweartech.com] Provide your order number, the reason for the return, and any relevant photos of the product.
– Our team will assess your request and provide you with return address, including a return shipping label if applicable.

4. Conditions for Returns:
– The helmet must be returned in its original condition, including all tags, labels, and original packaging.
– For safety and hygiene reasons, helmets must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions.

5. Refund Process:
A refund will be processed within 1-2 business days after we have confirmed that the item matches the buyer’s description. Refunds will be made to the original payment account, Please note that it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days.

6. Return Charges
If the return is due to an issue on our end, such as incorrect helmets or quality problems, we will provide a full refund, including return shipping costs.
However, if the return is initiated by the buyer for reasons such as personal preference or ordering the wrong helmet/color, the buyer is responsible for the return shipping fees.

7. Exchanges:
If you wish to exchange your helmet for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process. There are no additional handling fees and shipping charges for exchanges.

8. Cancellation:
– If you wish to cancel your order before it has shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.

9. Contact Us:
– If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team at [support@foxweartech.com].

Note: FoxWearTech.com reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.

Address: Room 907, No. 151 Xinsha Road, Shangxing Community, Xinqiao Street, Bao’an District, Shenzhen, Guangdong, China, 518125
Email: support@foxweartech.com
Phone: +86 189 2679 4545
Open: 8:00 AM – Close: 18:00 PM (UTC+8),Saturday – Sunday: Close